As many people continuously use mobile phones to connect with others, it is also used for business transactions. Even employees in several industries such as the public and financial industries use mobile applications to contact their clients for business purposes.Some laws are also implemented about business text archiving and monitoring mobile communication at work.

Even though many people are using mobile phones, there are still complexities of mobile archiving due to different types of phones used, which are Android and iOS devices. They have different privacy guidelines, affecting how companies can do instant message recording, monitoring, and archiving.

There’s no universal archiving solution for companies because these are affected by the complexities of mobile archiving. Firms can choose between various options fitting their communication archiving needs.

  • Over-The-Top Application

This mobile archiving option is suggested for companies with employees using different mobile devices. It provides a rich set of communication tools but has a higher cost of ownership and requires end-user training.

  • Mobile Archiving Agent

A mobile archiving agent is another option that captures communication data in the device. It is only used for monitoring messages and has a low cost of ownership. However, it only supports Android, and it does not work on Apple devices.

  • In-Network Capture

This option directly retrieves messages from the carrier’s network. However, it is only available on selected carriers and requires a fee per device.

For more information about the top pitfalls of mobile archiving, take a look at this infographic by TeleMessage.